Transit evidence
Retain all packaging and record the sealed parcel, label, exterior damage, opening, and affected component promptly. The intended reporting window is seven days, subject to final carrier terms.
Policy · Provisional
Custom work needs evidence-led remedies, not a generic shelf-return promise.
Binding terms are supplied with the final approved quote. Until commercial activation, this page explains the intended issue-handling model only.
Approved customization
Personalized and site-specific geometry is not treated like standard inventory when it matches the signed proof. Material character inside the disclosed limits is not automatically a defect.
Repair before waste
Where safe and practical, a shell, diffuser, core, cable, module, or finish component may be repaired or replaced instead of discarding the entire object.